Privacy Policy

This Privacy Policy explains how Fieldwell collects, uses and protects your personal data. We are the data controller for the information you provide. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

We collect information you give us when you place an order or contact us, including your name, delivery and billing address, email address, phone number and order details. Payment card details are processed securely by our payment providers and are not stored by us.

2. How we use your information

We use your information to process and deliver your orders, to provide customer support, to send order updates, and to meet our legal obligations. We rely on the performance of our contract with you, our legitimate interests, and your consent where required.

3. Sharing your information

We share information only with service providers who help us run our business, such as couriers and payment processors, and where required by law. We do not sell your personal data.

4. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described here and to comply with legal, accounting and reporting requirements.

5. Your rights

Under the UK GDPR you have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise these rights please contact us at info@fieldwell.shop.

6. Complaints

If you have concerns about how we handle your data, you can contact us at info@fieldwell.shop. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Contact

Fieldwell, 1-8 Little Acreage, Oxford OX3 0PS, United Kingdom. Email: info@fieldwell.shop. Phone: +44 7985 618978.